Find Your Crystal Match Quiz
Still have questions?
How can I get in touch?
We're always here to help! Whether you have a question or just want to chat about crystals, we're available every day of the week.
Our hours:
- Mon - Fri: 9:00 AM - 5:00 PM
- Sat - Sun: 10:00 AM - 3:00 PM
We'll do our best to get back to you within 48 hours. We always strive to respond as quickly as possible!
Email us at: info@alexasgems.com
How long do I have to return my order?
We want you to love your crystals as much as we love crafting them. You can return your order within 30 days of ordering.
What if my crystal comes damaged?
Every order is protected by our quality guarantee. If any of your crystals come damaged or broken, we will replace them free of charge.
Which payment methods do you accept?
We've made it simple and secure. My store takes American Express, Mastercard, Visa, Apple Pay, Google Pay, Shop Pay, and Afterpay.
Do you offer free shipping?
Yes, we're happy to offer FREE shipping worldwide on all orders over $50 USD! Once your crystals are on their way, we'll send you a tracking number so you can follow their journey from our hands to yours.
24/7 Five-Star Support
info@alexasgems.com
Secure checkout
All payments are securely processed
Stress-Free Returns
Within 30 days of purchase
Quality Guarantee
100% satisfaction or we'll replace your crystals