FAQs

Do you ship worldwide?

Yes! However, shipping may take longer to certain countries.

How long does shipping take?

We ship orders out within 72 hours of your order. Most orders arrive within 3 weeks, but times vary by location:

- For domestic orders (US), average delivery times are between 8-15 business days
- For international orders, average delivery times are 12-18 business days depending on customs clearance

We offer tracking on all orders, which will be available through the link in your order shipment email. 

We have a 24-hour processing time to allow funds to settle and let customers change and update their orders.  

Due to the Covid-19 pandemic, shipping times may be slightly delayed. Our team is doing our best to get your orders out as quickly as possible, but postal services worldwide are experiencing extremely high volume and prioritizing items that are medical necessities, so we ask for your patience and understanding. Our support team is doing their best to serve our customers from home, and you can reach them anytime at the email below. We respond to all email inquiries within 24 hours on weekdays and 48 hours on weekends. Thank you for your understanding!

How much does shipping cost?

We charge a flat rate of $4.95 for worldwide shipping on orders under $50, and orders over $50 ship free! Priority Insured Shipping is available for a small upcharge.

How can I track my order?

Once your order has been processed and shipped, you will receive an email from us outlining your tracking information so you can track your order.

How can I change my order?

If you need to change or cancel your order, please contact us immediately. Once we have processed your order (usually within 24 hours), we are unable to make any changes.

Can I return or exchange an item?

Yes! As long as your situation applies within our Return Policy (Found in the footer) You may return any item.  

How do I know my payment is safe?

All payments are processed using industry standard, bank-grade AES-256 bit encryption.

Where can I contact support?

You can fill out our contact form, or email us at support@zengems.co.